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More time & revenue: The smart hospitality AI agent
Automate 80% of your customer service: chat, email & phone.
- Built for hospitality
- Up to 90% of queries automated
- Works with any reservation system
Hi! Do you still have a table for 4 on Friday around 7:00 PM?
Friday 7:00 PM, table 12 for 4 booked in Resengo. Confirmation sent ✓
Allergy info reservation #4821
Good afternoon, our guest has a nut allergy, can this be passed on?
Re: Allergy info reservation #4821
Noted on reservation #4821. Kitchen has been informed, table will be prepared nut-free. See you Friday!
Can I move my reservation from Saturday to 8:30 PM?
Reservation moved to Saturday 8:30 PM. New confirmation sent via WhatsApp ✓
06-23 45 67 89 · call 1 m 42 s · live transcript active
Reservation 6 people Saturday 8:00 PM confirmed via SMS to caller. Added to floor plan.
Quote business lunch, 18 ppl
Could you send a quote for a lunch on May 14, 18 people?
Re: Quote business lunch, 18 ppl
Quote May 14 (18 ppl, 3-course lunch) attached. Option held until next Friday.
Hi! Do you still have a table for 4 on Friday around 7:00 PM?
Friday 7:00 PM, table 12 for 4 booked in Resengo. Confirmation sent ✓
Allergy info reservation #4821
Good afternoon, our guest has a nut allergy, can this be passed on?
Re: Allergy info reservation #4821
Noted on reservation #4821. Kitchen has been informed, table will be prepared nut-free. See you Friday!
Can I move my reservation from Saturday to 8:30 PM?
Reservation moved to Saturday 8:30 PM. New confirmation sent via WhatsApp ✓
06-23 45 67 89 · call 1 m 42 s · live transcript active
Reservation 6 people Saturday 8:00 PM confirmed via SMS to caller. Added to floor plan.
Quote business lunch, 18 ppl
Could you send a quote for a lunch on May 14, 18 people?
Re: Quote business lunch, 18 ppl
Quote May 14 (18 ppl, 3-course lunch) attached. Option held until next Friday.
Award-winning innovation & trusted by
HorecaHub equals a full support team.
More guests across every channel
HorecaHub answers every question instantly on phone, WhatsApp, email and your website chat, 24/7. No missed reservations, no waiting times. Every inquiry becomes a guest.
Connect. Train. Automate.
Three steps to an AI that knows your venue, and helps your guests 24/7.
- 01
Connect your systems
Works with your existing reservation, POS and channel tools. Missing one? Let us know, we’ll build it.
Missing a system? Request itReservations
POS & checkout
LightspeedUntillMplusKASSADeliverectChannels
- 02
Train the AI on your venue
Feed the AI your menu, website, brochures and brand voice. It speaks in your tone-of-voice.
Train the AI on your venue
Menu (PDF)LearnedWebsiteLearnedBrochureLearnedTone-of-voiceLearnedWine listLearnedDo you have a vegan menu?Absolutely, our chef offers a 4-course vegan menu. Shall I send it over? - 03
Sentiment & conversation analytics
We analyse every conversation for sentiment and intent, so your AI gets smarter each week.
CONVERSATION SENTIMENT
+8% this weekPositive0%Neutral17%Negative5%Top intents
Book table42%Menu question28%Opening hours18%Allergy12% - 04
Automate conversations, reservations & actions
Confirm, reschedule, cancel, send menus, 24/7 without staff.
Reservation confirmed · Table 12 · 7:30 PMMenu sent via WhatsAppTime updated to 8:00 PMAllergy noted · gluten
Human service, at scale.
See the difference between juggling manually and an AI host that understands your venue.
Without HorecaHub
- Wrong answers & missed reservations
- Guests wait long on the phone
- Staff disrupted during service
- Weeks of training without results
With HorecaHub
- AI follows your tone and protocols perfectly
- Guests get answers in seconds, 24/7
- Reservations, FAQs and confirmations fully automatic
- Train in minutes with the AI Manager
Everything about AI for restaurants
Phone, email and chat in one overview: what the assistant handles and when a team member takes over.
automate your support
hours saved per month
available for your guests
conversations per month
Your data, protected at enterprise level.
EU hosting, encryption, masking and strict tenant isolation, by design.
Audit logging · 90-day retention · DPA available
AI literacy, included.
A practical foundational e-learning on AI literacy, ready for your team. Available in the customer portal.
AI literacy foundations e-learning
For you and your team — instantly available in the customer portal.
Customers only · Access via portal.horecahub.ai
What our customers say
Remco & Sigrid
Restaurant Abel
"Great system! It takes a lot of work off our sales and reservations department by answering first-line queries and asking questions so that we immediately know what a request is about in the second line and have the information readily available."
