Customer story: Mark from restaurant Buitenplaats Kameryck

16 November 2025 by

HorecaHub

Customer story: Buitenplaats Kameryck, where hospitality, nature and innovation come together

Anyone who knows Buitenplaats Kameryck knows it’s not just a restaurant or event venue.

It’s a place where nature, tranquillity and hospitality come together to create a complete experience.

And behind that experience is entrepreneur Mark, someone who sees hospitality as both a craft and a responsibility.

You notice it in everything: the atmosphere, the quality, the attention to detail.

Buitenplaats Kameryck runs on hospitality, but beneath that lies a foundation of tightly organised processes and smart choices.

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A place where service stays personal, even when it’s busy

Kameryck has a wide reach, many guests and a constant stream of questions.

From packages to reservations, from weddings to corporate groups.

There’s a huge amount of communication behind that, and that means: a lot of pressure on the team.

Mark wanted to maintain that level of service quality, even during peak moments, without overloading his team.

Not by reducing the human touch.

But by adding more structure.

That’s why he chose the AI chat from HorecaHub (then HostHub).

And the results speak for themselves.

An AI assistant that feels like a junior team member

The AI chat at Buitenplaats Kameryck isn’t a standard chatbot, but a digital colleague:

• friendly

• personal

• fast

• aligned with their tone of voice

• an extension of their team

Birgit from Buitenplaats Kameryck described it perfectly:

“The AI feels like a junior team member who is always ready to help guests quickly and kindly.”

And you can see it.

Guests receive instant answers, the team stays calmer, and the quality of the conversations remains personal.

Why it works so well for such a versatile venue

Buitenplaats Kameryck welcomes:

• restaurant guests

• families

• businesses

• wedding couples

• groups

• day visitors

That means: many different questions, lots of information and frequent switching between tasks.

AI handles the first line:

• general questions

• package information

• opening hours

• group enquiries

• location information

• practical details

And only when something is truly personal or complex does the team step in.

That makes the entire organisation more efficient, without sacrificing the guest experience.

A partnership built on attention, flexibility and continuous improvement

What we truly appreciate about Buitenplaats Kameryck is their mindset:

• They think along with us.

• They give honest feedback.

• They want to keep growing.

• They are open to innovation, but always with the guest at the centre.

That makes the collaboration not only pleasant, but also inspiring.

She put it like this:

“The collaboration is pleasant. People listen, feedback is taken seriously and improvements are implemented quickly.”

Also the ability to set triggers, so that important questions go straight to the mailbox. Fits perfectly with their way of working.

They don’t want to miss anything.

No lead, no question, no opportunity.

And that aligns perfectly with what we aim to offer.

Why entrepreneurs like Mark make our work special

Buitenplaats Kameryck is an example of modern hospitality:

personal, warm, professional and smartly organised.

Not because technology is central, but because hospitality remains at the centre, supported by technology that gives the team the space to do what they do best.

Mark and his team are the type of entrepreneurs who don’t wait for the future to catch up with them. He builds the future himself.

And at HorecaHub we’re proud to be part of that.

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