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A front desk that never closes
An AI teammate that answers front desk, group requests, housekeeping, restaurant and spa questions 24/7, connected to your PMS like Mews, Cloudbeds or Opera.
- 24/7 front desk
- Late check-in handled
- Live in 1 day
Captured live
Award-winning innovation & trusted by
Sound familiar?
Where is your hotel losing revenue every day?
Guests ask questions 24 hours a day. Your front desk does not run 24 hours a day. An AI assistant closes that gap.
Front desk overloaded with repeat questions
"When is breakfast?" "Where do I park?" "Is there an iron in the room?" – your front desk answers the same 30 questions every day.
Group requests sit idle for days
MICE, weddings, team offsites – 20+ room requests need fast, personalized quotes. Two days late means booked elsewhere.
Late check-in requests outside office hours
A guest lands at 11pm at Schiphol and messages at 8pm: "can I still check in?". No reply = anxious guest = bad review.
Questions scattered across housekeeping, restaurant and spa
Every department has its own knowledge. Guests send everything to the front desk. Forwarding wastes time and hospitality.
Proven technology
Awarded innovation grants. Trusted by hospitality pioneers.
HorecaHub builds AI agents specifically for hospitality — including hotels. Our assistant connects directly to your PMS, tone of voice and policies, and works alongside your front desk team, not on top of it.
- Awarded RVO innovation grant
- Live at 50+ hospitality businesses
- Nominated Horecava Innovation Awards
What it does
One AI, every hotel touchpoint covered
Reservations, groups, PMS integration and cross-department answers — all automated.
24/7 virtual front desk
Answers guest questions via webchat, phone and email — even at 3am.
Group requests auto-processed
Asks for date, room count, preferences and sends a quote instantly in your voice.
Late check-in handled
Confirms arrival times, shares keybox codes or night procedure — automatically.
PMS integration (Mews, Cloudbeds, Opera)
Availability, rates and bookings are automatically processed in your existing PMS.
Trained on every hotel document
Room descriptions, spa menu, restaurant card, house rules — the AI knows them all.
GDPR compliant, EU servers
All conversation data stays in the EU and is not shared with third parties.
More on AI for hotels
automate your support
hours saved per month
available for your guests
conversations per month
What our customers say
Remco & Sigrid
Restaurant Abel
"Great system! It takes a lot of work off our sales and reservations department by answering first-line queries and asking questions so that we immediately know what a request is about in the second line and have the information readily available."
